Privacy Notice
Last updated: 10 August 2026
Elyte Gutter Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what information we collect, why we use it, how long we keep it and the rights you have in relation to it.
Who we are
Elyte Gutter Cleaning is a trading name of Terry Cooper Group Ltd. For data protection purposes, Terry Cooper Group Ltd is the controller of the personal information described in this notice.
You can contact us using the following details:
Elyte Gutter Cleaning
6 Steward Close
Stuntney
Ely
CB7 5TW
Email: hello@elyteguttercleaning.co.uk
Ely telephone: 01353 440212
Newmarket telephone: 01638 311212
The personal information we collect
Depending on how you contact us and the services you request, we may collect:
Your name, address and postcode.
Your telephone number and email address.
Information about your property and the services you require.
Details submitted through our website enquiry forms.
Quote, appointment and service information.
Access instructions and relevant notes about your property.
Messages, emails and other correspondence.
Photographs supplied by you or taken as part of an inspection or completed service.
Invoice, payment status and transaction information.
Marketing preferences, where applicable.
Technical information associated with your use of our website, such as your IP address, browser, device type and cookie information.
We do not intentionally request sensitive or special-category personal information through our website forms.
How we collect your information
We normally receive personal information directly from you when you:
Request a quote through our website.
Contact us by telephone, email, social media or messaging service.
Book or receive one of our services.
Supply photographs or information about your property.
Make a payment or communicate with us about an invoice.
Leave a review or provide feedback.
We may also receive your information from another Elyte business operated by Terry Cooper Group Ltd where you have asked that business to arrange gutter cleaning, refer your enquiry or apply an eligible sister-company customer discount.
Our website may also collect limited technical information automatically through essential cookies, security systems and similar technologies.
How and why we use your information
We only use personal information when we have a lawful reason to do so.
Enquiries and quotations
We use your contact details, property information and service requirements to answer enquiries, assess work and prepare quotations.
Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to genuine customer enquiries.
Bookings and services
We use your information to arrange appointments, attend your property, complete the requested work, communicate about the service and collect payment.
Our lawful basis is performing our contract with you.
Business administration
We may use information to maintain service records, issue invoices, manage payments, respond to complaints, recover unpaid amounts and deal with insurance or legal matters.
Our lawful bases are performing our contract, complying with legal obligations and our legitimate interests in operating and protecting our business.
Accounting and taxation
We retain relevant invoices, transaction details and financial records to meet our accounting and taxation obligations.
Our lawful basis is compliance with a legal obligation.
Website operation and security
We may use technical information to operate our website, prevent fraudulent or automated submissions, diagnose problems and keep our website and communication systems secure.
Our lawful basis is our legitimate interest in maintaining a secure and reliable website.
Marketing
We may occasionally contact customers about relevant Elyte services where we have permission or where electronic marketing rules allow us to contact an existing customer.
You can opt out at any time by following the unsubscribe instructions or contacting hello@elyteguttercleaning.co.uk.
We do not treat submitting a quotation form as permission to send unrelated marketing.
Photographs
Photographs may be taken to assess access, document the condition of guttering, demonstrate completed work or deal with a customer query.
We will ask permission before using photographs that identify you or your property for advertising or promotional purposes. Wherever practical, identifying details such as house numbers, people and vehicle registration plates will be excluded or obscured.
What happens if you do not provide the information
You are not legally required to provide personal information to us. However, if you do not provide the contact, property or service information we reasonably need, we may be unable to prepare a quotation, arrange an appointment or provide the requested service.
Who we share information with
We do not sell or rent personal information.
Where necessary, we may share limited information with:
Employees, workers or contractors who need it to provide the requested service.
Other Elyte brands operated by Terry Cooper Group Ltd, where required to fulfil your request or apply an eligible customer discount.
Website hosting, email, form-security and IT service providers.
Accounting, invoicing, banking and payment service providers.
Accountants, insurers, legal advisers and other professional advisers.
Government authorities, courts, law-enforcement bodies or regulators where disclosure is required by law.
A purchaser or successor if our business or relevant assets are sold or reorganised.
Everyone processing information on our behalf is expected to handle it securely and only use it for the agreed purpose.
International data transfers
Some of the technology providers used to operate our website, email or business systems may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is used, such as UK adequacy regulations or approved contractual protections.
How long we keep information
We only retain personal information for as long as it is reasonably needed for the purpose for which it was collected.
Our usual retention periods are:
Enquiries that do not result in a booking: up to 12 months after the last contact.
Quotations, bookings, job records, invoices and payment records: normally up to six years where required for accounting, taxation or legal purposes.
Routine job photographs and non-essential correspondence: normally up to 24 months after completion, unless they are required for a complaint, insurance matter or legal claim.
Photographs authorised for promotional use: until the permission is withdrawn or the photograph is no longer required.
Marketing preferences: until you unsubscribe, followed by a limited record needed to ensure your preference continues to be respected.
Website security information and cookie data: for the periods explained in our Cookie Policy or determined by the relevant technology provider.
We may retain information for longer where it is needed to establish, exercise or defend a legal claim.
Website forms, cookies and third-party services
Our website is built and hosted using Yola. Website forms are protected against automated and fraudulent submissions using form-security technology, including hCaptcha.
These services may receive technical information such as your IP address, browser information and device information when you use the website or submit a form.
Our website may also contain links to social-media pages or other third-party websites. Those organisations control how information is handled on their own services, and you should read their respective privacy notices.
Further information about the cookies and similar technologies used by our website is available in our Cookie Policy.
How we protect your information
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access is limited to people and providers who reasonably need the information for the purposes described in this notice. However, no internet, email or electronic storage system can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, you may have the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your information.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Ask for information you supplied to be transferred in a portable format.
Withdraw consent where consent is the lawful basis being used.
Object to direct marketing at any time.
These rights are subject to legal conditions and exceptions. We may need to verify your identity before completing a request.
To exercise a data protection right, email hello@elyteguttercleaning.co.uk.
We do not use personal information to make solely automated decisions that have legal or similarly significant effects.
Children’s information
Our gutter cleaning and exterior property maintenance services are intended for adult property owners, occupiers and authorised representatives.
We do not knowingly collect personal information from children through our website.
Complaints
Please contact us first if you have a question or concern about how your information has been handled. We will do our best to investigate and resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to this Privacy Notice
We may update this Privacy Notice when our services, legal obligations or use of personal information change.
The latest version will always be published on this page, together with its most recent update date.